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23 Aug
2021
parmanetJob for Unemployed Service Desk Team Leader wanted Urgently
Job Description
Job for Unemployed Service Desk Team Leader wanted Urgently
Address/Locations: Pretoria, Gauteng
Job Type: Permanent
Employer: Marvel placement
Title: Service Desk Team Leader
Deadline: 25 Nov 2021
Salary: Market Related
Short Description
Our client is looking for an Assistant to start working urgently.
Job Requirements:
- Must have matric.
- Must have 3 years experience in a relevant field.
Duties and responsibilities:
- To record and documenting problems and solutions.
- Incoming incident handling in accordance with SOP.
- Team management according to KPI and problem areas.
- SD engineer coaching and supporting by performance records and assessments.
- Personnel action supervision and recommendation.
- To leave, travel and expense claim managements and approval for team members.
- Service desk team management.
- To plan, ticket assignment, escalation and dispatching.
- To update client on their data base and regularly reviewing it.
- To ensure accurate billing information.
- To ensure devices are correctly named.
- To ensure that team members follow company standards and procedures.
- For accurate billing and reporting ensure correct Work Type and Contracts are used.
- To SD Engineer mentorship to help them achieve professional goals as well as personal goals.
- To be an example of great customer service.
- To ensuring workload is evenly distributed through all engineers.
- To workflow of service request management.
- Team’s timesheet revision to ensure all is accurate and up to date.
- Ticket backlog revision and management to ensure all incidents to be prioritized, scheduled and moved correctly.
- To end of day check ins to note priorities of issues, handover to after hours and ensuring resolutions.
- After hour support coordination.
- Weekly team meetings to ensure ticket generation, agenda management and meeting documentation.
- To customer case management by updating cases via Autotask, SMS, call or email.
Job for Unemployed Service Desk Team Leader wanted Urgently
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