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12 May
2022
parmanetJob for Unemployed Customer Services Agent Wanted Urgently
Job Description
Job for Unemployed Customer Services Agent Wanted Urgently
Address/Locations: Centurion, Gauteng
Job Type: Permanent
Employer: Momentum Metropolitan Holdings
Title: Customer Services Agent
Deadline: 30 Dec 2022
Salary: Market Related
Short Description
Our client is looking for a Customer Services Agent working urgently.
Job Requirements
- Must have 2 – 3 years’ experience in a call center or client service environment with proven knowledge of customer service principles and practices
- Must have exposure to the Medical Aid industry (preferred)
- Formal qualifications Matric or equivalent. (essential)
- Formal qualifications or Business-related qualifications.
- On-the-job training/qualifications Product training, Specific licensing, or registration.
- Must have good communication skills (verbal and written)
- Service orientation.
- Problem-solving and Detail-oriented.
- Teamwork and collaboration.
- Display initiative.
Job Responsibilities
- To engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
- To take ownership of complaints and ensure they are resolved timeously and effectively.
- To provide clients with the relevant information and documentation as required in line with policy guidelines.
- To capture and update client information on relevant system/s, based on data received from the client.
- Accurately complete all administrative and reporting requirements within agreed timeframes.
- To adhere to legislative / compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience.
Job for Unemployed Customer Services Agent Wanted Urgently
Job for Unemployed Customer Services Agent Wanted Urgently
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