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12 May 2022

parmanetJob for Unemployed Customer Services Agent Wanted Urgently

Momentum Metropolitan Holdings – Posted by JobSeek24 Centurion, Gauteng, South Africa

Job Description

Job for Unemployed Customer Services Agent Wanted Urgently

Address/Locations: Centurion, Gauteng

Job Type: Permanent

Employer: Momentum Metropolitan Holdings

Title: Customer Services Agent

Deadline: 30 Dec 2022

Salary: Market Related

 

Short Description     

Our client is looking for a Customer Services Agent working urgently.

Job Requirements

  • Must have 2 – 3 years’ experience in a call center or client service environment with proven knowledge of customer service principles and practices
  • Must have exposure to the Medical Aid industry (preferred)
  • Formal qualifications Matric or equivalent. (essential)
  • Formal qualifications or Business-related qualifications.
  • On-the-job training/qualifications Product training, Specific licensing, or registration.
  • Must have good communication skills (verbal and written)
  • Service orientation.
  • Problem-solving and Detail-oriented.
  • Teamwork and collaboration.
  • Display initiative.

Job Responsibilities

  • To engage with clients and/or intermediaries in a professional manner to resolve all client queries within the Service Level Agreement and quality standards.
  • To take ownership of complaints and ensure they are resolved timeously and effectively.
  • To provide clients with the relevant information and documentation as required in line with policy guidelines.
  • To capture and update client information on relevant system/s, based on data received from the client.
  • Accurately complete all administrative and reporting requirements within agreed timeframes.
  • To adhere to legislative / compliance requirements in the service process. Identify and report process and system failures and enhancements to improve client experience.

Job for Unemployed Customer Services Agent Wanted Urgently

Job for Unemployed Customer Services Agent Wanted Urgently

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