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2 Oct 2021

parmanetJob for Unemployed Customer service representative Wanted Urgently

Ciazcon – Posted by JobSeek24 Johannesburg, Gauteng, South Africa

Job Description

Job for Unemployed Customer service representative Wanted Urgently

Address/Locations: Johannesburg, Gauteng

Job Type: Permanent

Employer: Ciazcon

Title: Customer service representative

Deadline: 20 Dec 2021

Salary: Market Related

 

Short Description     

Our client is looking for an Assistant to start working urgently.

Key Responsibilities

  • To prioritize and process customer requests submitted by telephone, email, live chat, or instant message.
  • To ensure customer satisfaction and provide professional customer support.
  • To handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • To show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
  • To keep records of customer interactions, transactions, comments, and complaints.
  • To provide accurate, valid, and complete information by using the right methods/tools.
  • To commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
  • To comply with defined procedures and correct use of work tools.
  • To comply with security and confidentiality policies defined by the company and our client.
  • To any other function requested by your immediate supervisor or related to the job role.

Key Requirements

  • Must have matric with experience as Customer Service Representative.
  • Must have knowledge of customer service principles and practices.
  • Must have strong communications skills.
  • Must have basic knowledge of computer software and office systems.
  • Problem analysis and problem-solving.
  • Must have ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
  • Must have excellent listening skills and an empathetic voice and manner.

Job for Unemployed Customer service representative Wanted Urgently

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