parmanetJob for Unemployed Customer service representative Wanted Urgently

Ciazcon – Posted by JobSeek24 –Johannesburg, Gauteng, South Africa

Job Description

Address/Locations: Johannesburg, Gauteng

Job Type: Permanent

Employer: Ciazcon

Title: Customer service representative

Deadline: 20 Dec 2021

Salary: Market Related

Short Description

Our client is looking for an Assistant to start working urgently.

Key Responsibilities

To prioritize and process customer requests submitted by telephone, email, live chat, or instant message.
To ensure customer satisfaction and provide professional customer support.
To handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
To show in each contact active listening or reading, disposition, kindness, empathy, enthusiasm, patience and added value / extra mile.
To keep records of customer interactions, transactions, comments, and complaints.
To provide accurate, valid, and complete information by using the right methods/tools.
To commitment to continuous improvement and compliance with the improvement actions agreed with your superior.
To comply with defined procedures and correct use of work tools.
To comply with security and confidentiality policies defined by the company and our client.
To any other function requested by your immediate supervisor or related to the job role.

Key Requirements

Must have matric with experience as Customer Service Representative.
Must have knowledge of customer service principles and practices.
Must have strong communications skills.
Must have basic knowledge of computer software and office systems.
Problem analysis and problem-solving.
Must have ability to thrive in fast-paced environment, multitasking while keeping focus on the customer.
Must have excellent listening skills and an empathetic voice and manner.

Job for Unemployed Customer service representative Wanted Urgently

Endless.

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